Exchange & returns

From the moment of delivery at home, you have 30 days to exchange or return your purchase. For information or questions regarding exchange and/or return policy, please send an e-mail to service@unigear.nl


Exchanging an item

If you wish to exchange a product for, for example, a different color or a different size, you can return the item to us by sending it to the return address below. The product must be returned in the original packaging and needs to be unused/unworn. It is important that all original labels and price tags are attached to the items.

Pls. add a note in your parcel with the internet order number of the original order and the size and color of the product you wish to receive. After receiving your parcel, we will send the newly requested item to you.

The costs for returning are at your own expense. The costs for resending are at our expense.

Return address: 
Unigear
Utrechtseweg 92
3702 AD Zeist

 

Returning an item

If you wish to return an item and do not want to receive a replacement item, you can return the item to us by sending it to the return address below. The product must be returned in the original packaging and needs to be unused/unworn. It is important that all original labels and price tags are attached to the items.

Pls. add a note in your parcel with the internet order number of the original order. After receiving your parcel, we will return the prepaid amount within 5 working days. You will receive a confirmation when the amount has been transferred.

The costs for returning are at your own expense.

Return address: 
Unigear
Utrechtseweg 92
3702 AD Zeist

 

Did you receive a damaged product or do you have a complaint about a product?

These items cannot be sent as a regular return parcel, but must be reported to our customer service by e-mail via service@unigear.nl. We will make sure the problem is solved as quickly as possible. 

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